Return Policy
At www.shoesretailpro.com, we are dedicated to ensuring that you are completely satisfied with your purchase. We understand that sometimes, an item may not fit or meet your expectations. Our return policy is designed to be as hassle-free as possible.
Return Eligibility
- Items must be returned within 30 days of receipt.
- Shoes should be unworn, in the original condition, and in their original shoe box.
- Clearance items marked as "Final Sale" are not eligible for return.
Process for Returns
1. Visit our online returns center and enter your order number and email address to start the return process.
2. Select the item(s) you wish to return and choose the reason for the return.
3. Print the pre-paid return shipping label that is provided at the end of the return process.
4. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories.
5. Affix the return shipping label to the outside of the package and ensure that no other tracking labels are showing.
6. Drop off the package at any carrier location that accepts the shipping method specified on your return label.
Refunds
Once we receive your returned item(s) and inspect them, we will process your refund. Refunds will be credited to the original method of payment within 7-10 business days, depending on your financial institution's processing times. Please note that original shipping charges are non-refundable unless the return is a result of our error.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process for the item you wish to return and then place a new order for the item you would like instead.
Accepted Payment Methods
For your convenience, we accept the following credit cards for payment:
- VISA
- MasterCard
- American Express
Please note that your credit card will be charged upon shipment of your order.
Contact Us
If you have any questions or concerns regarding your return, please contact our Customer Service team at [email protected] . Our team is available to assist you.
Thank you for shopping with www.shoesretailpro.com. We appreciate your business and are here to ensure that your shopping experience is nothing short of excellent.
Sincerely,
The www.shoesretailpro.com Team
