Welcome to the FAQ page for www.shoesretailpro.com, where we aim to provide you with quick answers to common questions about our products, services, and shopping experience. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team.
Q: What types of shoes do you sell?
A: We offer a wide variety of footwear for men, women, including athletic shoes, casual shoes, boots, sandals, and more. We feature products from well-known brands as well as emerging designers.
Q: How do I know which size to order?
A: You can refer to our comprehensive size guide. If you're still unsure, our customer service team can provide additional guidance.
Q: Can I change or cancel my order after it has been placed?
A: We aim to process orders quickly, but if your order has not yet been shipped, we may be able to accommodate changes or cancellations. Please contact us immediately with your order details.
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with a tracking number. You can use this number on the carrier's website to track the status of your delivery.
Q: What is your return policy?
A: We accept returns within 30 days of receipt. Items must be in new, unworn condition with all original packaging. Some exclusions apply, such as final sale items. Please refer to our Return Policy page for full details.
Q: How long does it take to process a return?
A: Once we receive your return, it typically takes 7-10 business days to process and issue a refund to the original payment method.
Q: What payment methods do you accept?
A: We accept VISA, MasterCard, American Express,.
Q: Is my personal information secure when shopping on your site?
A: Absolutely. We use industry-standard encryption and security measures to protect your personal information. Your privacy and security are a top priority for us.
Q: What should I do if I receive a defective or incorrect item?
A: If you receive a defective or incorrect item, please contact our customer service team immediately so we can make it right.
Q: How can I contact customer service?
Thank you for choosing www.shoesretailpro.com for your footwear needs. We hope you enjoy your shopping experience with us!
